Legal
Privacy policy
This policy describes how we handle information submitted through this website and during the course of doing business with us.
Information we collect
When you submit an enquiry, quotation request or contact form we collect the details you provide: name, company, email, telephone, country and the detail of your request. If you upload a document, it is stored in our private document storage.
How we use it
We use your information to respond to your enquiry, prepare quotations, perform contracted services, keep operational records and meet legal or regulatory obligations. We do not sell your information.
Who can see it
Enquiries and operational records are visible only to authorised staff within the relevant division and to administrators. Customer documents are stored privately and accessed through time-limited links.
Retention
We keep enquiry, contract, shipment and financial records for as long as required by our commercial and statutory obligations, then remove or anonymise them.
Your choices
You may ask us for a copy of the information we hold about you, request a correction, or ask us to stop contacting you. Use the contact details on our contact page and we will respond during business hours.